Returns, Exchanges & Warranty

14-Day Returns & Exchanges

We accept returns and exchanges within 14 days of delivery.

To be eligible for a return or exchange, your item must be:

• In its original condition
• Unused and free from damage
• Returned with the original packaging, accessories, manuals, and documentation

Please contact our customer support team before returning your item so we can provide you with the appropriate return instructions.

For returns due to personal preference, incorrect size selection, or other non-defective reasons, return shipping costs are the responsibility of the customer. Original shipping and express shipping charges are non-refundable.

Damaged or Defective Items

If your item arrives damaged, defective, or is not working properly, please contact us as soon as possible with photos or a short video showing the issue.

Once the issue has been confirmed, we’ll arrange a replacement or refund as appropriate.

For confirmed defective or damaged products, LULULOOK will cover reasonable return shipping costs when a return is required.

1-Year Limited Warranty

LULULOOK products are backed by a 1-year limited warranty from the date of purchase.

This warranty covers manufacturing defects and product failures that occur under normal use.

The warranty does not cover:

• Normal wear and tear
• Scratches, cosmetic damage, or discoloration caused by use
• Accidental damage, drops, impact, or misuse
• Damage caused by improper installation or unauthorized modification
• Damage caused by failure to follow product care or usage instructions

If you experience an issue covered by the warranty, please contact our support team with your order number and photos or videos showing the problem. We’ll review your request and provide an appropriate solution.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Original shipping fees and express shipping fees are non-refundable unless the return is due to a confirmed product defect or an error on our part.