Home / FAQ

1.  What does your website(Lululook.com) offer?

Located in China, we are here to offer lulu things worldwide.

2. What shipping method does Lululook use?

We offer free shipping worldwide.

  • To United States: normally takes 9-15 wording days by epacket.
  • To EU,CA and other place Package are normally takes 25-40days, shipped via Hongkong Post or Singapore post with tracking number.
  • Having long-term cooperative business with DHL, UPS, EMS, Fedex etc. If you order an item that does not offer FREE express shipping, you may choose to upgrade to express shipping.

Please check our International Shipping Page for details shipping & delivery policy.

3. May I Return My Order?

We are more than happy to accommodate returns on package that have NOT been opened, worn or tampered with. Buyer need pay the shipping fee.

4. Taxs

International Buyers Please Note: a) Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. b) Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. 

5. Exchange&Refund

You must contact us first within the industry leading thirty (30) days exchange/refund period. All Product must be shipped back with the original packaging or an exchange/refund will not be issued. Thanks for your understanding.